FAQs
Let us help. Here are the answers to the questions we get asked the most about the award-winning, first-to-market Wireless Intelligence Platform™.
Does the Wyebot platform tell you how to improve your WiFi network?
Yes, the Wyebot dashboard not only identifies problems happening in your WiFi environment in real-time, but also tells you how to resolve those problems.
Does the Wyebot solution work with only certain vendors?
No, the Wyebot solution is vendor agnostic and works alongside any WLAN vendor. We passively obtain our data directly from the RF/airwaves full time (24/7), monitoring all connected devices, WiFi and non-WiFi sources of interference, and the core WiFi network that organizations depend on. We are not dependent on information contained in or available from specific vendors’ equipment. This is the primary differentiator between the Wyebot solution and other controllers or management platforms.
How is the Wyebot solution different from the RF channel allocation function in my controller?
The Wyebot sensor is a completely passive device out-of-the-box. It listens all the time to everything that is going on within the RF environment. This is the only way to be sure that all relevant data is captured for the most comprehensive analytical insights; if a device ever stops listening, it is not receiving data. AP controllers are unable to constantly listen because their WiFi radios must speak (transmit) and listen (receive) in order to provide wireless service.
How does cloud-based RF packet capture work?
The WIP solution is an automated solution that relies on Wyebot Intelligent Sensors to capture all wireless packets (24/7), and analyze each of these packets on a bit by bit basis. The sensors generate metadata, which is sent to the cloud via industry-standard MQTT protocol over a secure TLS tunnel. In the cloud, WIP’s patented software analyzes data from multiple sensors, using its AI-engine, and then provides a list of any problems it detects along with solutions for each of these problems. This is all accomplished remotely as the easy-to-read, cloud-based dashboard can be viewed from anywhere. The WIP solution helps users quickly gain visibility into what is really happening in the WiFi environment at the RF and packet levels.
How do I know how many sensors I need for my building?
Each sensor covers ~10,000 square feet. For proactive problem solving and historical data capture, you would want to put sensors in high traffic areas and areas that require high bandwidth and leave them in place. Alternatively, for as-needed troubleshooting, you could move a sensor from location to location, as questions or issues arise.
What are the physical dimensions and operating temperature range of the sensor?
The measurements for the sensor are: 9.16 in x 9.14 in x 1.4 in (232.62mm x 232.0mm x 35.60mm)
Operating Temperature: 0℃ – 40℃
How is the sensor powered?
The sensor may be powered using an 802.3af or 802.3at PoE power source or an optional 30W DC power adapter with the following specifications: 12V @ 2.5A; Model: TE30A1203F01 or similar.
How is the sensor mounted? Are there special requirements as to where it should be mounted?
The sensor should be located within any area where WiFi operation is critical. It is most desirable to locate it near the access point providing coverage to that particular area (but no closer than 3 feet). The sensor is shipped with clips for mounting to ceiling tile rails or it may simply be placed on a desk/table using the pre-installed rubber mounting feet.
Can the sensors be connected to my network wired or wirelessly?
Yes, you can connect the sensor to your network via Ethernet or wireless access
Is the sensor capturing all of the data in my network? Isn’t that a security issue?
The sensor captures wireless data which is present on the airwaves and available to anyone. In a secure wireless network, this data is encrypted and the sensor does not need to decrypt this data to analyze the information. It discards all data payload to reduce traffic to the cloud. In addition, metadata sent to the cloud is sent using a secure TLS tunnel.
What is the best way to evaluate a wireless network?
The best way to evaluate an RF/wireless network is to analyze the data at the point at which it still exists as RF/wireless. This is because the RF environment in which your network operates is comprised of more than just the devices managed by your controllers. To see everything that impacts the health and performance of your WiFi environment, you need full ecosystem visibility only achieved by analyzing the RF itself using on-premise sensor(s) that are independent of network management tools. This is how the Wyebot solution collects its data.
This approach also aids in eliminating any back-and-forth “proof of innocence” or “finger pointing” which often occurs when trying to determine if it’s the infrastructure or device(s) causing an issue. Our sensors can also emulate a client device and remotely run scheduled or manual network tests to validate the end user experience.
